New Users -
Getting Started
What is Koi Auction?
Koi
Auction of JapanKoiOnline.com is the first and true online
auction of Japanese quality Koi. We handpick top quality Koi
from trusted dealers for Koi lovers in the United States. We
proudly present them on the auction with no reserve.
How does Koi Auction
work?
- Register
- Become a registered member for
FREE
- Browse and bid on Koi you like
- Keeping up with the Koi you bid on
- My KoiAuction page will help you to keep up
with your bidding and interested Koi.
- Don't let anyone outbid you.
- Win
- Congratulations, you win the Koi!
- You will receive winner notification
e-mail.
- Please follow the instructions in the e-mail
to confirm your win.
- Arrange payment and shipment
- Contact us to arrange the payment and
shipment.
- Receive
- Prepare your quarantine tank before you
receive Koi.
- Quarantine new Koi before you introduce them
to your pond.
- Enjoy your living
jewels.
Why
buy at Koi Auction?
There are various ways to buy
Koi. But we believe our Koi Auction is one of the best sources
of your Japanese Koi hunt. Here are some reasons why:
- In Nishikigoi, who finds Koi is more important than who
breeds Koi. It is because every single piece of Koi from
famous breeders are not necessarily top quality Koi. It is
important that the experienced dealer finds or selects top
quality one among so many choices at the excellent breeders.
It is the experienced professional dealer that counts.
Mamoru Kodama, chairman of Miyoshiike Co., Ltd. with his 40
yrs. of experience, handpicks all the Koi on Koi Auction.
- All the information of every Koi will be open equally to
every Koi hobbyist on the net. By bidding a bit more than
others, you can obtain beautiful Nishikigoi.
- Strong and Good Relationship with Breeders is our
fortune. Building good relationship with good breeders in
Japan is the most important. Buying Koi from breeders is not
just a matter of money, but also a matter of trust. It
counts if the dealer is trustworthy and skillful enough for
the breeders to leave his precious Koi. In another words, if
they could not rely on you, they did not want to sell it to
you. This relationship gets important more and more as the
quality of Koi gets higher and higher. In addition to it,
good relationship with them will bring us lower cost. It is
not too much to say that we have spent the whole life (38
years) of the company only to build this good relationship
with the breeders in Japan. Strong and good relationship
with them is our fortune.
- The Koi on JapanKoiOnline are 100% bred in Japan, the origin
country of Nishikigoi.
- No Reserve! Yes, you heard it right. We take pride in
setting NO reserve. No matter low the final price is, that
is the price you get. This is why we are not only the first
but also TRUE Koi auction site.
- Being a Koi dealer for 40 years, we understand that
healthy Koi is one of the most important factors for
hobbyists. Therefore, we conduct very intensive quarantine
method before we ship Koi.
How do I
register?
Registration is free and simple:
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Enter user's information. |
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Submit it |
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Check your e-mail. You should receive a
confirmation e-mail from us. This step will check if
your e-mail address is working properly. This is an important step. |
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Please find the link inside the e-mail and go to the
link. |
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Please type your login ID and Password again to
complete your registration. |
Congratulations! You are now ready to
bid. |
Why can't I log in?
Did
you complete your registration? After you enter all the
information and submit it, you are supposed to receive a
confirmation e-mail. You need to find the link inside the
e-mail and confirm it to complete your registration. If you
still encounter the problem even after this confirmation,
please contact us at info@kodamakoifarm.com.
Auction &
Bidding Info
How do
I bid?
We use a helpful bidding system (called
proxy bidding) to make bidding on auctions simple and
easy.
Here's how it works:
- When you place a bid, you enter the maximum amount you'd
be willing to pay for this particular bid. Your maximum
amount is kept confidential from other bidders.
- The Koi Auction bidding system compares your bid to
those of the other bidders.
- The system places bids on your behalf, using only as
much of your bid as is necessary to maintain your high bid
position. The system will bid up to your maximum amount.
- If another bidder has a higher maximum, you'll be
outbid. BUT, if no other bidder has a higher maximum, you
win the Koi. And you could pay significantly less than your
maximum price!
When you submit your bid, please make
sure you put the right amount because no cancellation is
accepted once submitted.
How do know if I win?
You
will be notified by e-mail.
What do I do after I
win?
Please contact us with payment and shipping
information within 3 days.
I bid against myself to raise my
maximum and the high bid increased. Why?
In most
cases bidders cannot outbid themselves. There are two
exceptions, however:
- Let's say you are tied with another bidder, but you are
the high bidder because you placed the high bid first. If
you place another bid to raise your maximum, you will lose
your favored "early bird" status. As a result of placing
another later bid, Kodama Koi Farm will increase your bid
to one bid increment more just so that you will remain the
high bidder.
- If your current high bid is less than a full bid
increment above the next highest bid, and you place another
bid, your bid will increase to a full bid increment above
the next highest bid. The proxy bidding system will try to
make sure there is a full bid increment between the current
high bid and the next highest-bid whenever that is possible.
For instance, if you have a situation where your maximum bid
is $52, but the next highest bid is actually less than a
full bid increment lower than that, say $50, then if you
increase your maximum bid the current price will become $55,
a full bid increment above the next-highest bid.
You set NO reserve. Is this
true?
Absolutely. The price at closing time of
auction is the price you pay, no matter how low it
is.
Our goal is to provide the best place for Koi
hobbyists to obtain the higher quality Koi for more reasonable
price. For us to achieve the goal, we simply believe in NO
reserve at our auction.
Can
I cancel my bid? I am no longer interested in the
Koi.
We are sorry, but no cancellation will be
accepted after submitting the bid.
Our goal is to
provide the best place for Koi hobbyists to obtain the higher
quality Koi for more reasonable price. For us to achieve the
goal, we set no reserve. And of course, once auction begins,
we will never get involved with the auctions. In return, we
simply ask bidders to be committed to their bids.
In any case cancellation need to be accepted,
20% cancellation fee must be paid. It is still JKO's
discretion if we accept the cancellation.
Is
Auction running throughout a year?
Yes. Our goal
is to provide higher quality Japanese Koi for more reasonable
price throughout the year. You can always visit us to enjoy
our new and quality Koi!
Auction Schedule
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Pacific Time |
Mountain Time |
Central Time |
Eastern time |
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Every Wed.
Sstart closing at |
7:00 PM |
8:00 PM |
9:00 PM |
10:00 PM |
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Every Sun.
Start closing at |
7:00 PM |
8:00 PM |
9:00 PM |
10:00 PM | * We may change the
schedule due to the unexpected situation. In the case,
however,
we will notify you on the website.
My Koi
Auction
What is My
KoiAuction?
"My Koi Auction" page is your personal
account. You can check the Koi you are bidding or interested
in on one page. You can go to the bidding page directly from
here.
You can also change your personal
information.
How can I
change my personal information?
You can change
your ID, e-mail and other information from "My Koi Auction"
page.
Payment
What are the payment
methods?
We accept major credit cards (Visa /
MasterCard / American Express / Discover / Diner's
Club).
Or
you can pay by C.O.D. FedEx requires extra $10 for C.O.D.
delivery.
Do I pay
tax?
State laws require companies to collect sales
tax from residents shipping merchandise to states where the
company has established offices. Kodama Koi Farm, Inc. has
the office in California; we are, therefore, required to
collect sales tax on orders shipped to locations in the state
of California.
Shipping
Method
How do
you ship Koi to me?
Your Koi will be delivered by
FedEx priority delivery usually by 10:30AM in most of the
cities. Delivery time for some rural area may be different.
Please check the estimate arrival time with FedEx
(1-800-GoFedEx).
When can you
ship?
We can ship your Koi from Tuesday through
Friday. For example, if your Koi is scheduled to be shipped on
Tuesday, you will receive them on Wednesday, around 10:30 AM
or later if in rural area.
How
much is the shipping?
Shipping cost will be
calculated by the weight of the box and the distance to your
destination. On average, one box is 35 lb. One box can take:
- About 5 Koi of 8 in. (20cm)
- About 4 Koi of 12 in. (30 cm)
- About 3 Koi of 16 in. (40cm)
Please note that this is not the absolute formula of
packing. We need to consider Koi's condition, water
temperature, and time to the destination etc. for packing. We
may pack fewer or more of your Koi in a box depending on the
individual situation.
If you have any questions on the shipping, please e-mail us at info@kodamakoifarm.com
Do
you do Saturday delivery?
Yes. We ship Koi
wherever and whenever FedEx goes. Saturday delivery requires
an additional $12.50 each box.
Do I have to be there when Koi is
delivered?
Yes. Arrange to be home the date and
time of your Koi arrival. If not, please arrange somebody at
home. It is important to open the box and release them as soon
as you can because they will be exhausted from their
trip.
Can I pick up the Koi
at the closest FedEx station?
Yes. It might be
better for some of you because you can probably pick up your
Koi as soon as they open the station. If they deliver, you may
not be their first stop. To check your closest location,
please call FedEx at 1-800-Go-FedEx or (1-800-463-3339) and
provide that address with us.
Can you hold my Koi while I bid
on some more Koi?
Yes, we can. We understand it is
important that you combine your winnings to save the shipping
cost. Therefore, we hold your Koi for 10 days with the
guarantee of the health. During the period, please bid and
find companions for your shipment.
If you would like us
to hold your Koi, please:
- Contact us and tell us your requests,
- Provide us with your credit card number to confirm your
winnings. We will not charge you until the 10th day or if
you pay C.O.D.
The 10 days will be counted from the
next day of auction end. For example, if an auction closes on
Wednesday, Thursday is the first day.
Can you hold my Koi after the (10 days)
holding period?
Yes, we will if you need to do so.
And we will do our very best to keep your Koi in good and
healthy condition until the shipment.
- We need to settle the payment on the 10th day.
- We will hold NO responsibility after 10 days as to what
happens to your Koi.
What is your
guarantee?
- We guarantee the health of your Koi during our holding
policy period of 10 days.
- We guarantee the life of Koi for 48 hours from the
packing time, providing that Koi is shipped out within the
10-day holding period.
We believe this hardly
happens, but if a problem is found, please contact us as soon
as possible. We will reserve this credit towards your next
auction, or we will return your money. Shipping charges are not
refundable.
Exceptions: In the
following cases, our life guarantee does not apply:
- When Koi is shipped out after our holding period.
- When Koi died or damaged at customers place due to the
uncontrollable accidents such as jumping out of the pond,
electric shortage etc.
- When Koi was not quarantined in a separate tank in a
proper and reasonable manner before Koi are introduced to
new pond.
Do you ship
Koi to Canada or any other countries but the
US?
We are afraid that we are not currently setup
to ship Koi to any other counties but the US. We do not ship
Koi to Canada either because FedEx cannot guarantee how long
it takes to clear customs. The only way for Canada is that you
cross the boarder and pick up your Koi at the closest FedEx
station inside the US, and bring them back to Canada with you.
So far, this is how we have been shipping Koi to people in
Canada and it goes smoothly.
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There is also another way to ship Koi by Air Canada, but it is
costly. So please give us a call to inquire this
method.
Can I pick
up my Koi at your place, instead of them being
shipped?
Yes, it is no problem. We are open to the
public on Saturdays (8:30 AM to 4:00 PM). If you must visit us during weekdays for the
pickup, please contact us for the appointment. Our location.
Can you ship supplies with
Koi?
As long as it fits inside the box and it does
not affect your Koi during the transportation, there is no
problem. Of course, if you would like to have the products
shipped separately, by the FedEx priority delivery, which is
not a problem.
We have good selections of products at
Koi Supplies section. Please take a visit.
Can you ship Koi by Air
Cargo?
Yes. We understand customers have various
needs on how they want to meet their new beloved Koi. As a
courtesy to our customers, we will start a trial of shipping
Koi by Air cargo: Delta Dash and Southwest Airlines.
Guidelines
We will
ship Koi "Same Day" delivery by Delta or Southwest. "Same
Day" delivery is scheduled every Wednesday only. Customers
need to confirm their request by 12:00PM Pacific Time every
Tuesday. Our holding policy will be applied to this
service.
Customer must pick up the Koi box within 2
hours after the plane has landed to keep the 48 hours life
guarantee active.
We are happy and intend to provide
this service to every customer. But due to the various
flight schedules, we may not be able to provide this service
to everybody.
We may discontinue this service at
anytime without advance notice. The price is subject to
change without notice.
Prices
Please add
Shipping and Handling fees to the freight charge:
$25.00
for one box shipment
$15.00 for each box when more than 2
boxes shipment
Delta
Dash
The rates are based per individual piece on
three weight ranges:
- 1 to 50 pounds $70.00
- 51 to 70 pounds $ 92.00
- 71 to 100 pounds $135.00
Southwest
Airlines
The rate varies by weight and destination.
Please contact us for the pricing. (Make sure Southwest
flies to your airport)
Their price is determined by
the total weight unlike Delta. So when you have many boxes
to ship, Southwest may be the better
option.
Quarantine
What is
quarantine? / Why do I need to
quarantine?
Separate quarantine tank is a
Must-tool for Koi hobbyists.
Newly purchased Koi could
possibly still carry parasites, bacteria, fungus etc., even
though your Koi dealer including us did their very best to
eliminate these. Besides, if they are shipped to you in a box,
they are usually extremely stressed and exhausted. It is
important to provide them a nice surrounding so that they can
recover quickly.
Keeping and treating new Koi in the
separate quarantine tank for 21 days is the best way to
decrease the risk of disease before introducing them to your
main pond. In addition this will give your new Koi a chance to
rest.
We strongly request the quarantine of new Koi to
every customer who purchase Koi from us.
How to I
quarantine?
Prepare:
Tank
Net
to cover the
tank
Small
filter and
pump
Air
pump
Test
kit: ammonia, nitrite, pH and
salt
Salt
Melafix
Supaverm
Water
thermometer
Ultimate
Heater
Before
you receive your Koi:
- Prepare a separate tub or tank for your Koi to rest.
Although it depends on the size of Koi, 100-300 gallon tank
will do. You can use blue show tanks as well.
- Fill in with fresh dechlorinated water, well water or
better yet water from your exiting pond, providing your
existing pond stock is in good condition.
- Filtration system for the tank is ideal. If you do not
have a filtration system, provide sound aeration by air
pump.
- Keep the water temperature at 72 F or more. If the tank
was small enough, one or two aquarium heaters will do the
job.
- Please add salt to make 0.3% concentration. (3 lb salt
per 100 gallon water)
When you receive
your Koi:
- Please check the condition of Koi. (If they look very
exhausted, leaning on one side, moving very little, lifeless
release into the aeration water tank right away.)
- If they look OK, please float the bag for 15-30 min. for
water temperature adjustment.
- After that, please release only Koi. Please do not allow
bagged water into the quarantine tank. If they looked
extremely exhausted, please open the bag and release them as
soon as possible.
- Also add anti-biotic such as Melafix to the quarantine
tank.
- Please cover the tank entirely. Koi tend to jump out to
escape, especially when they encounter a totally new
surrounding.
While you keep your Koi in
quarantine tank:
- Please observe them carefully to see if the Koi develops
any problems for 14-21 days.
- If you do not have the filtration system, please make
partial water change every 2-3 days (about 25%). Add salt
and Melafix accordingly.
- After about three days, Supaverm is recommended.
- Feed digestible food to your Koi every day such as Manda
Fu.
- Check Ammonia and nitrite every day. If you find
Ammonia, use Ultimate.
How does JKO
quarantine?
Japan Koi Inc. will not release any
new shipments of Koi until all intensive 3-weeks-quarantine
has been completed. Every shipment will not be released until
it finishes our intensive 3 weeks-quarantine.
Not only
are the Koi treated with adequate and proper medications,
scraped to microscope and observed thoroughly, with careful,
caring hands, we instituted additional quarantine procedure as
follows:
- Every new shipment is quarantined at the isolated and
restricted greenhouse in the farm for a minimum of three
weeks.
- The pond is heated at least 72 F. We purposely create
the surroundings where bacteria, parasites, fungus and even
virus can break out.
- During this period, they will also be kept with
registered pathogen free Koi (no immunity.) These pathogen
free Koi will act as much as canaries did in the old coal
mines. If there is any problem in the shipment, the pathogen
free Koi will catch it right away.
- After the 3 weeks of quarantine, regardless if the
pathogen free Koi becomes sick or not, we will send them to
the laboratory to make sure they do not have any hidden or
invisible diseases.
- No Koi will not be sold from this shipment until the
results has been confirmed from the laboratory.
In Addition:
- When we imports Koi directly from breeders, Mamoru
Kodama carefully examines Koi before we purchase them.
- When we import Koi that we stock at Miyoshiike, there
will be another 3 weeks quarantine performed under the
careful health management of Kazuya Takayama, manager of Koi
Health of Miyoshiike. He will even select several Koi from
each breeder randomly and tests them at 72 F. It is a long
and stressful journey from Japan to the US. So Miyoshiike
ships only healthy Koi. We will not have Koi shipped if the
Koi are not healthy to travel. Combined with 3 weeks of
quarantine in California, and an additional prior 3 weeks
quarantine in Japan will assure the health of Koi
thoroughly.
How
does JKO conduct Health Control of Koi?
Every pond
has its own dedicated and identified nets and disinfected very
frequently.
Other tools such as tubs are disinfected
each time of use.
We do not accept any returned Koi.
Because we have no control on Koi's condition as well as
customer's pond, once Koi leaves our facility, we do not allow
them to return back to us.
We open to the public only
on the weekends. Nobody but our staff members are allowed to
touch the nets, water and Koi. Every staff member is trained
to bleach their hands and arms every time they go into the
pond area and handle the water before they move to another
pond.
Is your quarantine
done before or after auctions close?
We quarantine
Koi prior to the auction. So as soon as auction ends, they are
ready to be shipped.
Koi
Supplies
What is
Koi Supplies?
We have a good selection of Japanese
popular Koi products as well as supplies. Miyoshiike Co., Ltd.
is the largest distributor of Koi products and supplies. We
import only high quality Japanese Koi products from them for
you.
How do you
ship?
We ship your items by FedEx ground the next
business day. Faster delivery such as overnight, 2nd day,
express savor delivery is also available upon
request.
How do I
pay?
We accept major credit cards (Visa/
MasterCard/ American Express/ Discover / Diner's Club) or pay
by C.O.D. FedEx requires extra $10 for C.O.D.
delivery.
We understand the importance of security for
our customers. We use the latest SSL (Secure Socket Layer)
encryption technology to protect personal data such as credit
card information during transmission. This allows your
personal information to be submitted in a secure environment
while reaching the intended parties.
Please note that
we use the different payment system for Koi Auction and Koi
Supplies store. We apologize for this inconvenience and again
feel free to call us if your have any questions trying to
calculate your cost.
What is your return
policy?
You may return an item, in its original
condition, for a refund or credit within 15 days of receiving.
If you would like to return the item, please contact us for
the authorization.
Pre-paid freight and any insurance
charges or other costs are non-refundable. There will be a 20%
restocking fee on all order items. Some special order items
may not be returned. The restocking charge and above-mentioned
non-refundable costs will be deducted from your
refund.
After a return has been received, it will take
1-2 weeks to process. If using a credit card, refunds will be
credited to your account. If paying by check or money order, a
refund check will be mailed to you.
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